Terms & Policies
Welcome to Sofía Cecilia Essence. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, or purchase our handcrafted goat milk soaps.
By using our website and services, you agree to the terms of this Privacy Policy.
Effective Date: March 5, 2026
Information We Collect
We may collect several types of information from and about users of our site, including:
Personal Identification Information
Name, shipping address, billing address, email address, and (if provided) phone number.
Contact Information
Email address (including when you subscribe to our newsletter or contact us).
Payment Information
Payment details needed to complete your purchase (such as payment card information). Payments are processed through third-party payment processors (such as Wix Payments, Square, or PayPal).
We do not store your full credit card or bank account details on our servers.
Technical Data (Cookies/Usage Data)
IP address, browser type, operating system, device information, and information regarding your interaction with our website, collected through cookies and similar tracking technologies (including cookies set through the Wix platform).
How We Collect Your Information
We collect information in the following ways:
Orders and Checkout
When you place an order (including when you provide your name, address, email, and payment information at checkout).
Newsletters and Marketing Sign-Ups
When you opt in to receive newsletters, updates, or promotional emails.
Wix Platform Cookies / Automated Technologies
As you navigate through our Wix-hosted site, Wix and/or authorized service providers may use cookies, web beacons, and similar technologies to collect information about your device and browsing actions.
Third Parties
We may receive information from payment processors, shipping services, and analytics providers to help us operate our store and improve performance.
Why We Collect and Use Your Information
At Sofía Cecilia Essence, we collect and use your information primarily to fulfill orders and communicate with customers. Specifically, we use it to:
Process, fulfill, and ship your orders for our small-batch goat milk soaps.
Communicate with you regarding your order status, account/activity, customer service inquiries, and important service-related messages.
Send you newsletters, promotional materials, or updates if you have opted in to receive them (you can unsubscribe at any time).
Improve our website functionality and user experience (including understanding how customers use our Wix-hosted site).
Comply with legal obligations and help prevent fraud or unauthorized transactions.
How We Store and Share Your Information
How we store your data
Our e-commerce site is hosted on Wix.com, and information submitted through the website may be stored through Wix.com’s data storage, databases, and general Wix.com applications on secure servers behind a firewall.
How we share your data
We share personal information only with third parties that are necessary to run our store and deliver your orders, such as:
1. Wix (Hosting and Store Platform) To operate our website and online store.
2. Payment Processors: To securely process payments (such as Wix Payments, Square, or PayPal).
3. Shipping Carriers / Fulfillment Services:To ship your orders (for example, providing your name and shipping address to the carrier).
4. Legal Requirements: If required by law, we may disclose your information to comply with a judicial proceeding, court order, legal process, or other lawful request.
These third parties are permitted to use your information only as needed to provide their services to us (and where applicable, under their own privacy terms).
We do not sell, trade, or rent your personal information to third parties.
Third-Party Platforms (Wix)
Our website is hosted on the Wix.com platform. Wix provides us with the online e-commerce platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
Cookies and Tracking Technologies
We use cookies to enhance your experience. Cookies allow us to remember your preferences and recognize you when you return to our site. You can set your browser to refuse all or some browser cookies, but note that some parts of the site may become inaccessible or not function properly.
Data Security
We implement reasonable security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your data:
Access
The right to request access to the personal data we have about you.
Correction
The right to request that we correct or update information you believe is inaccurate.
Deletion
The right to request that we delete your personal data, subject to certain exceptions (for example, where we must keep certain records for legal, tax, or transaction purposes).
Opt-Out
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.
To request access or deletion, contact us using the information in the “Contact Us” section below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."
Contact Us
If you have any questions or concerns about this Privacy Policy or how Sofía Cecilia Essence handles your data (including requests to access or delete your information), please contact us:
Sofía Cecilia Essence
Attn: Olga Morales
Email: Olga@sofiaceciliaessence.com
Website: linktr.ee/sofiaceciliaessence
